Problem with your order
If you haven’t received your order yet please view your order confirmation email to see your item(s) estimated turn around time. You can also check on the status of your order by going to ‘My account’,‘My order history’. Once we’ve dispatched an order we always email you to say it’s on its way.
If the item has been dispatched but you’ve still not received it after a few days, it must have been delayed in the post. If your order was sent via a trackable service (if so a tracking code would have been quoted in the dispatch email) then you can go to the Royal Mail web site and use their track-and-trace service. In the unlikely event that your UK or Ireland-bound order does not arrive within 1 week of dispatch, please contact us and we will resend your order. Longer grace periods apply for international orders. If in doubt please contact us and we will investigate.
Replacement /refund policy
If the product you receive is damaged, please contact us within 14 days quoting your order reference and details of what has been damaged. We will then arrange to replace the damaged items. The same applies if you’re order is incorrect. If after reprinting your order for free you’re still not completely satisfied, we’ll give you a full no quibble refund.
In the unlikely event that we are unable to fulfil your order you will receive a full refund to your credit or debit card. If there is an error in the fulfilment of your order, please contact us and we will correct the error or refund as necessary. We reserve the right to request the return of print and gift items before a refund is issued.